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October 23, 2017

Two Tourism Workshops-Central MB Tourism

Event Date: Oct 28 2017

Central Manitoba Tourism Is Offering Two Tourism Workshops

On Saturday, October 28th 

9-12 pm  Manitoba BEST Ambassador Program

Tourism products and services should engage visitors, tap into their passions and interests, connect locals with visitors, increase social interaction and shared experiences and provide opportunities to learn. Every interaction is a chance to make a lasting impression and memory, to be remembered fondly and shared with others.

By the end of this workshop, you will have the tools to enhance your knowledge and abilities to be a Manitoba BEST Ambassador. You will:

Learn how to use this knowledge of Manitoba to deliver outstanding customer service that is remembered by each visitor, and Create a memorable experience and a powerful connection for visitors to your region and your business.

  • enhance your knowledge and pride of Manitoba and the diverse activities and

attractions  in each region has to offer

  • learn how to use this knowledge of Manitoba to deliver outstanding customer

service that is remembered by each visitor

  • create a memorable experience and a powerful connection for visitors to your

region and your business

Instructed by Manitoba Tourism Education Council

 

1-4 pm Customer Service Training for Front Line Staff

The workshop will be addressing the fundamentals of customer service and the issue of dealing with a number of personalities that staff may encounter during the course of their working day – passive-aggressive, pure aggressive, bullying behaviour, resistant individuals, chronically angry and others.

Also we will look at and provide coping skills for staff;

  • de-escalation
  • effective communication strategies in stressful situations
  • how to change interactions from negative to positive
  • how to exert positive influences
  • best practice for great customer service

Instructor Judith Cameron

Tourism transactions in the Central Manitoba Tourism region are linked to the people in the industry who interact with visitors. These interactions result in the creation of 820 direct tourism jobs, including entry-level jobs for those entering the workforce, management level and self-employment opportunities across many sectors, including hospitality, arts and culture, and parks and recreation.

Tourism Visitation Generates Tax Revenue

In the Central Manitoba Tourism region, tourism resulted in 2016 in $23 million in direct tax revenues, which are then reinvested in the region through municipal, provincial and federal projects.

contact Central MB Tourism for details

1-877-324-6645